Executive Director for Digital transformation ve společnosti BRD – Groupe Societe Generale
Maja Mikic, a highly accomplished professional and visionary leader in the field of digital transformation. Currently serving as the Executive Director for Digital Transformation, Maja oversees a large team of over 200 individuals, coordinating agile delivery teams to drive innovation and revolutionize the organization.
At present, Maja’s role encompasses the development of a mobile and desktop web banking application, a pivotal project aimed at enhancing customer experiences. With exceptional expertise, Maja successfully manages the seamless migration of over one million customers from one platform to another. Additionally, Maja spearheads the creation of a CRM solution for the front office and call center, optimizing customer engagement and streamlining operations.
With a focus on process management and incremental implementation, Maja is responsible for the successful execution of the Credit factory, ensuring efficiency and risk management. The scope of Maja’s responsibilities extends to transversal management of all retail projects, ensuring comprehensive oversight and successful outcomes. As a leader of agile delivery teams, Maja fosters collaboration and innovation in a dynamic environment.